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<p class="MsoNormal" style="margin-bottom:5.0pt;line-height:106%"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Dear REDWatch members, supporters and agencies,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:5.0pt;line-height:106%"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoToc1"><span class="MsoHyperlink"><a href="#_Toc236146538"><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none">Meet the Waterloo South</span><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">
</span><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none">Community Housing Providers (CHPs) – REDWatch 6<sup>th</sup> August 6pm</span></a></span><o:p></o:p></p>
<p class="MsoToc1"><span class="MsoHyperlink"><a href="#_Toc236146539"><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none">What is Social Housing?</span></a></span><o:p></o:p></p>
<p class="MsoToc1"><span class="MsoHyperlink"><a href="#_Toc236146540"><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none">Some of the Issues Community Housing Providers need to address</span></a></span><o:p></o:p></p>
<p class="MsoToc1"><span class="MsoHyperlink"><a href="#_Toc236146541"><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none">Questions for CHPs from tenants</span></a></span><o:p></o:p></p>
<p class="MsoToc1"><span class="MsoHyperlink"><a href="#_Toc236146542"><span style="font-family:"Calibri Light",sans-serif;mso-ligatures:none">Redfern Lord Mayor Social Housing Tenants’ Forum 6th August 11am</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:106%"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none"><i>Please note – this email contains hyperlinks. This means that if you see a blue underlined word or phrase that you can click
on it and go directly to a document or to get more information.</i> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:12.0pt;line-height:106%;page-break-after:avoid">
<a name="_Toc236146538"><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none">Meet the Waterloo South</span></a><span style="mso-bookmark:_Toc236146538"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">
</span></span><span style="mso-bookmark:_Toc236146538"><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none">Community Housing Providers (CHPs) – REDWatch 6<sup>th</sup> August 6pm</span></span><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">The Waterloo South CHPs have agreed to attend the next REDWatch meeting and talk directly to tenants and the community. They will address: What
is Community Housing? How does it differ from public housing? Who are the CHPs and what experience do they bring to Waterloo South? This meeting with a focus on CHPs and the provision of social housing.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">CHPs will manage new social housing in Waterloo South. All three of the CHPs are already housing tenants from Waterloo South relocations, even
though City West is not managing any Homes NSW owned social housing. You can find out more about the CHPs and their policies prior to the meeting on the websites for
<a href="https://www.linkwentworth.org.au/"><span style="color:#0563C1">Link-Wentworth</span></a>,
<a href="https://birribee.org.au/"><span style="color:#0563C1">Birribee Housing</span></a> and
<a href="https://citywesthousing.com.au/"><span style="color:#0563C1">City West Housing</span></a>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">REDWatch has provided the CHPs with some tenant questions (see later in this email) and in our last email we also provided some broader questions
about issues CHPs need to address over the coming months (also repeated later in this email). There will be an opportunity to raise your questions at the meeting.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">So come along and hear from the CHPs on
<b>Thursday 6<sup>th</sup> August 2026 from 6:00 – 7:30pm at Counterpoint’s Factory Community Centre 67 Raglan Street Waterloo or join us online on Zoom
</b><a href="http://tinyurl.com/RedwatchMeetingZoom"><b><span style="color:#0563C1">http://tinyurl.com/RedwatchMeetingZoom</span></b></a><b>.
</b>You can promote this meeting electronically by sharing our <a href="https://www.facebook.com/photo/?fbid=1457425613080962&set=pb.100064406121052.-2207520000">
<span style="color:#0563C1">Facebook post</span></a> or <a href="http://www.redwatch.org.au/eventnotice/260727redwp">
<span style="color:#0563C1">flyer</span></a> or asking Navin for a poster at The Factory.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:12.0pt;line-height:106%;page-break-after:avoid">
<a name="_Toc236146539"><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none">What is Social Housing?</span></a><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">This REDWatch CHP meeting will focus on social housing. Given the confusion about the terms like public and social housing, the Waterloo Redevelopment
Group in 2024 requested the Community Housing Industry Association (CHIA) to prepare a
<a href="http://www.redwatch.org.au/RWA/Waterloo/stage1/260728chia/view"><span style="color:#0563C1">Social Housing Factsheet</span></a> which is on the REDWatch website. This may be helpful in explaining some of the key differences between Public, Aboriginal
and Community housing models leading into the coming REDWatch meeting. This sheet compares ownership, management, dwellings under management, eligibility for Commonwealth Rent Assistance, regulation and complaints across the three different types of social
housing. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">We will leave the complexities of affordable housing for another meeting, but for some information on the differences between social and affordable
see AHURI’s Brief <a href="https://www.ahuri.edu.au/analysis/brief/what-difference-between-social-housing-and-affordable-housing-and-why-do-they-matter">
<span style="color:#0563C1">What is the difference between social housing and affordable housing - and why do they matter?</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:12.0pt;line-height:106%;page-break-after:avoid">
<a name="_Toc233715275"></a><a name="_Toc236146540"><span style="mso-bookmark:_Toc233715275"><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none">Some of the Issues Community Housing Providers
need to address</span></span></a><span style="mso-bookmark:_Toc233715275"><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none"><o:p></o:p></span></span></p>
<span style="mso-bookmark:_Toc233715275"></span>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">With Stockland looking to engage the community on building design, REDWatch thinks that tenants needed to know more about how the CHPs operate
and manage buildings to be able to make useful input on building design. While we will not be able to get into this detail at the August REDWatch meeting these are the areas we have said in the last REDWatch update that CHPs need to address over coming months.<o:p></o:p></span></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoNormal" style="line-height:105%;mso-list:l1 level1 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Introduce themselves and what they currently do in social and affordable housing, and how does this differ from social housing
run by Homes NSW (i.e. public housing)<o:p></o:p></span></li><li class="MsoNormal" style="line-height:105%;mso-list:l1 level1 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">What they have learnt from running social and affordable housing about:<o:p></o:p></span></li><ol style="margin-top:0cm" start="1" type="a">
<li class="MsoNormal" style="line-height:105%;mso-list:l1 level2 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">The buildings - build quality, accessibility and design.
<o:p></o:p></span></li><li class="MsoNormal" style="line-height:105%;mso-list:l1 level2 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">How do they manage buildings differently to Homes NSW?
<o:p></o:p></span></li><ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="margin-left:9.0pt;mso-add-space:auto;line-height:105%;mso-list:l1 level3 lfo1">
<span style="font-family:"Calibri",sans-serif;mso-ligatures:none">addressing building access via swipe card v concierge?<o:p></o:p></span></li><li class="MsoNormal" style="margin-left:9.0pt;mso-add-space:auto;line-height:105%;mso-list:l1 level3 lfo1">
<span style="font-family:"Calibri",sans-serif;mso-ligatures:none">response to non-resident access and antisocial behaviour?<o:p></o:p></span></li></ul>
<li class="MsoNormal" style="line-height:105%;mso-list:l1 level2 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Providing improved supports / wrap around support for tenants.
<o:p></o:p></span></li><ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="margin-left:9.0pt;mso-add-space:auto;line-height:105%;mso-list:l1 level3 lfo1">
<span style="font-family:"Calibri",sans-serif;mso-ligatures:none">how this interfaces with the wider service NGO and Govt service system.<o:p></o:p></span></li></ul>
</ol>
<li class="MsoNormal" style="line-height:105%;mso-list:l1 level1 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">The Social Impact Management Plan says CHPs will be responsible for mitigating many of the adverse impacts from the redevelopment.<o:p></o:p></span></li><ol style="margin-top:0cm" start="1" type="a">
<li class="MsoNormal" style="line-height:105%;mso-list:l1 level2 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">How much of this is assumed from CHP business as usual?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:105%;mso-list:l1 level2 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">How much will need to be in additional to business as usual?<o:p></o:p></span></li></ol>
<li class="MsoNormal" style="line-height:105%;mso-list:l1 level1 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">The plan looks like there may be instances where two CHPs jointly manage buildings, as is the case with social housing above
the Waterloo Metro with Link Wentworth and Birribee. <o:p></o:p></span></li><ol style="margin-top:0cm" start="1" type="a">
<li class="MsoNormal" style="line-height:105%;mso-list:l1 level2 lfo1"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">How is it envisaged this joint management will function?<o:p></o:p></span></li></ol>
</ol>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">There are broader issues that CHPs may not be best placed to answer that are probably questions for senior management in Homes NSW or the NSW
Government to explain rather than the CHPs.<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="line-height:105%;mso-list:l2 level1 lfo2"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Why does Homes NSW want CHPs to run social housing rather than Government?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:105%;mso-list:l2 level1 lfo2"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Why can’t public housing tenants get the same “wrap around support” that CHPs are expected to offer their tenants?
<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-top:12.0pt;line-height:106%;page-break-after:avoid">
<a name="_Toc236146541"><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none">Questions for CHPs from tenants</span></a><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">A meeting of Waterloo tenants has come up with the following questions they would like the CHPs to answer. These have been provided to the CHPs
by REDWatch.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Tenants would like clarification on the following topics:<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">How is rent calculated after transferring to a Community Housing Provider? At present tenants’ rent is generally calculated
at 25% of a tenant's gross income. Does this calculation include Commonwealth Rent Assistance (CRA)? If so, is 100% of the CRA included in the rent calculation?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">What is considered urgent maintenance under a CHP, and what are the expected response timeframes?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Can tenants choose to pay their rent themselves, or are they required to provide the CHP with Centrelink rent deduction
authority?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">What are the income eligibility requirements for becoming or remaining a CHP tenant?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Does a tenant's income affect their Commonwealth Rent Assistance (CRA), and how does this impact the amount of rent they
pay?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">What are the CHP policies for managing antisocial behaviour, including disputes between neighbours and situations involving
tenants experiencing mental health issues?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Do CHPs accept tenants with disabilities and what supports are available?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Can tenants choose their own electricity and internet providers?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">What are the CHP policies regarding pets, including the number and types of pets allowed?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l0 level1 lfo3"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Can tenants have security screen doors and flyscreens in their properties?<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">Since this list was supplied REDWatch has received a couple of other questions that go to changes in management necessary to address current problems
experienced in public housing.<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="line-height:106%;mso-list:l3 level1 lfo4"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">What will stop social housing tenants from trashing the new properties within a year?<o:p></o:p></span></li><li class="MsoNormal" style="line-height:106%;mso-list:l3 level1 lfo4"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">What will stop social housing tenants in the new development dumping rubbish, throwing food on the ground for vermin to
eat, leaving dog experiments everywhere, terrible screams at night, etc.?<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-top:12.0pt;line-height:106%;page-break-after:avoid">
<a name="_Toc236146542"><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none">Redfern Lord Mayor Social Housing Tenants’ Forum 6th August 11am</span></a><span style="font-size:16.0pt;line-height:106%;font-family:"Calibri Light",sans-serif;color:#2E74B5;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU">The
<a name="_Hlk236064941">Redfern Lord Mayor Social Housing Tenants’ Forum </a>will be held on Thursday 6 August, 11am–12pm at the Redfern Community Room (Redfern Park Oval).
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU">The forum is an opportunity for social housing residents to raise questions and hear directly from Homes NSW, the City
of Sydney and NSW Police.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><span style="font-family:"Calibri",sans-serif;mso-ligatures:none;mso-fareast-language:EN-AU">Residents are invited to stay for a light lunch from 12pm–12.30pm, with time to speak one-on-one with staff from Homes
NSW and the City of Sydney about individual matters.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU">Regards,<span style="mso-ligatures:none"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Script MT Bold";color:navy;mso-fareast-language:EN-AU">Geoff</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU">Geoffrey Turnbull<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU">REDWatch Spokesperson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU">Ph Wk: (02) 8004 1490 Mob: 0418 457 392</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU">email:
</span><span style="font-size:12.0pt;font-family:"Calibri",sans-serif"><a href="mailto:spokesperson@redwatch.org.au"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-AU">spokesperson@redwatch.org.au</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU">web:
</span><span style="font-size:12.0pt;font-family:"Calibri",sans-serif"><a href="http://www.redwatch.org.au/" title="blocked::http://www.redwatch.org.au/"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-AU">www.redwatch.org.au</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU">
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-AU">FB:
</span><span style="font-size:12.0pt;font-family:"Calibri",sans-serif"><a href="http://www.facebook.com/RedfernEveleighDarlingtonWaterlooWatch/"><span style="color:blue;mso-fareast-language:EN-AU">www.facebook.com/RedfernEveleighDarlingtonWaterlooWatch/</span></a></span><span style="font-family:"Calibri",sans-serif;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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